Re-opening of Service Line

GUIDELINES AND PROCEDURES:

1. The customer will proceed to Commercial Division to verify his unpaid accounts including the re-opening fee at the Customer Service Assistant (CSA)-Billing Section.
2. The customer should pay in full payment his dues and re-opening fee at the teller.
3. After payment, the customer will be directed to the helpdesk for the creation of Job Order and sketching on the location where the re-opening of the service line will be done.
4. The Job Order form will now be forwarded to the Construction and Maintenance Division for the actual re-opening of the service line.