METRO SAN FERNANDO WATER DISTRICT’S PRIVACY NOTICE
The Metro San Fernando Water District (La Union) respects and protects the privacy of our data subjects (employees, clients, service providers, and other stakeholders) in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
Request for data and information, unless access is denied when such data/information fall under any of the exceptions specified in the Constitution, existing law or jurisprudence, shall be guided by the MSWD Freedom of Information (FOI) Manual.
COLLECTION OF INFORMATION
We may collect personal or sensitive personal information provided to us voluntarily when you connect with us by any means, physical or online, through surveys, website usage, requests, employment applications, water connection transactions, or in any other form where you may be in contact with our organization. The types of personal data that we collect depend on the service that you want to avail from us or for reasons practically necessary to carry out the functions or activities of the District, including but not limited to:
Full name, gender, place and dae of birth;
Personal contact details, including telephone numbers. email address;
Copy of identification cards, TIN, GSIS/SSS/PAGIBIG numbers;
Images via CCTV which may be observed when visiting our office and/ or using our other facilities; and
Other information necessary to provide you with the service that you need.
If, during your visit to www.msfwd.gov.ph, you participate in a survey or send an email, the following additional information will be collected:
- Email correspondence – the email address and contents of the email; and
- Surveys – any information you volunteered in response to a survey. The information collected is not limited to text characters and the information is retained in accordance with the law.
We use your email addresses to respond appropriately. This may be to reply to you, to address issues you identify, to further improve our website, or to forward the email to another agency for appropriate action. Survey information is used only for the purpose designated.
Your personal or sensitive personal shall be retained only for such period as necessary to serve the purpose for which it was collected, or as required under any contract or by any law, rule, or regulation. Thereafter, it shall be disposed in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party.
SECURITY OF PERSONAL INFORMATION
We store your data/information on paper and electronic formats. We take measures to prevent unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of personal information. We ensure Data Privacy thru the implementation of administrative, logical, and physical security controls, for which compliance is monitored by the Data Protection Officer (DPO) and/or the Data Compliance Officer (CMO).
RETENTION AND DISPOSAL
We keep personal data/information only for as long it is necessary. If purpose has been served, a personal data collected will be disposed in accordance with RA 9470 or the National Archives of the Philippines (NAP) Act.
LINKS TO OTHER WEBSITES
Website Analytics Tool is being used to track website performance. It gathers non-personal information from the browser whenever the site is visited. This may include the computer’s Internet Protocol(IP) address, browser type, browser version, pages visited, date and time of visit, and time spent on these pages, among others. These are reported through aggregated data that in no way will identify an individual or web visitor.
No method of information systems security is completely secure. Further, data transmission over the internet or information stored on servers accessible online is not guaranteed to be safe. While we are putting all our efforts in safeguarding your data, whether personal or sensitive personal information, we cannot guarantee its absolute security.
QUESTIONS / CONCERNS
The Data Protection Officer
Metro San Fernando Water District (La Union)
3rd Floor, MSFWD Building, Quezon Avenue
Brgy. Sevilla, San Fernando City, La Union 2500